Delivery Information
Thank you for choosing Sholok Online Shop for your shopping needs. We strive to ensure that your orders are delivered to you in a timely and efficient manner. Below are the details regarding our delivery process:
1. Delivery Areas: We deliver to most areas across Bangladesh. However, there might be some remote locations where delivery services are not available. You can check the availability of delivery to your area during the checkout process or by contacting our customer support team.
2. Delivery Time: The delivery time for your order depends on various factors, including your location, the availability of the product, and the shipping option chosen during checkout. Typically, orders are delivered within 3-5 business days from the date of order confirmation. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
3. Shipping Methods: We offer several shipping methods to cater to your needs, including standard shipping, express shipping, and cash on delivery (COD) where applicable. You can choose the shipping method that best suits your requirements during the checkout process.
4. Shipping Charges: Shipping charges vary depending on the weight of the package, the shipping method selected, and your location. The applicable shipping charges will be displayed during the checkout process before you finalize your order. We may also offer free shipping promotions from time to time, so keep an eye out for any ongoing offers.
5. Order Tracking: Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment and estimate the delivery date. Additionally, you can track your order directly on our website using the "Track Order" feature.
6. Delivery Partners: We work with trusted courier partners to ensure the safe and timely delivery of your orders. Our delivery partners adhere to strict protocols to ensure that your packages are handled with care and delivered to you securely.
7. Delivery Policies: Please ensure that someone is available at the delivery address to receive the package during the scheduled delivery time. In case you are unavailable, our courier partner may attempt delivery again or leave a notification for you to arrange for re-delivery or pickup from a designated location.
8. Contact Us: If you have any questions or concerns regarding the delivery of your order, please feel free to reach out to our customer support team. You can contact us via email, phone, or live chat, and our representatives will be happy to assist you.
At Sholok Online Shop, we are committed to providing you with a seamless shopping experience, from placing your order to receiving it at your doorstep. Thank you for shopping with us!